VivaSpin Terms and Conditions

Welcome to VivaSpin. These Terms and Conditions ("Terms") govern your access to and use of our website, our games, our promotions and all related services offered under the VivaSpin online casino brand. By creating an account, depositing funds, or otherwise using our platform, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, we ask that you do not use our services. We recommend that you read this document carefully before registering with casino VivaSpin.

Acceptance of These Terms

By registering an account with us, you confirm that you have read, understood and accepted these Terms, together with our Privacy Policy and our Responsible Gaming Policy. We reserve the right to amend, update or replace these Terms at any time, and we will notify you of material changes through our website or by email. Your continued use of the Viva Spin casino online platform after any changes constitutes your acceptance of the revised Terms.

Eligibility and Account Registration

To use our services, you must meet the following requirements:

• You must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher.
• You must create only one personal account with us. Duplicate accounts belonging to the same individual, household, IP address or device will be treated as a single account for the purposes of bonuses and withdrawals.
• You must provide accurate, current and complete information during registration and keep your VivaSpin login credentials confidential at all times.
• You are solely responsible for any activity that occurs through your Viva Spin login, and you must notify us immediately if you suspect unauthorised access to your account.

We reserve the right to verify your identity, age and payment methods at any stage of our relationship with you. Where required, we may request identification documents, proof of address or proof of payment before processing any withdrawal. Accounts that fail our verification checks may be suspended or closed, and any funds obtained through fraudulent registration may be forfeited.

Restricted Territories

We do not offer our services to residents of certain territories due to legal or regulatory restrictions. Currently, we cannot accept players from North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Côte d'Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, the United States and its overseas territories (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands), the U.S. Outlying Islands, Aruba, Curaçao, Sint Maarten, French Polynesia, New Caledonia, St. Barthélemy, St. Martin, St. Pierre & Miquelon, Wallis & Futuna, French Guiana, Guadeloupe, Martinique, Lithuania and the United Kingdom. If we determine that you have registered from a restricted territory, funds deposited will be forfeited outright and will not be returned. We do not permit politically exposed persons, heads of international organisations, or their family members and close associates, to hold an account with us.

Deposits and Withdrawals

We accept deposits in EUR and in select cryptocurrencies including BTC, BCH, USDT, ADA, TON and AVAX. Our minimum deposit is €20 and our minimum withdrawal is €25. We support a wide range of payment methods, including Visa, Mastercard, Instant Banking, SOFORT, PayPal, Skrill, Neteller, ecoPayz, MiFinity, AstroPay, InstaDebit, MuchBetter, Interac and Revolut, alongside supported cryptocurrencies.

Withdrawals default to your original deposit method on a first-in, first-out basis. If you request a withdrawal using a different method than your original deposit, we may ask for additional verification documents before processing your request. Our withdrawal limits are €4,000 per day, €10,000 per week and €20,000 per month, or the currency equivalent. Most payouts are processed instantly, though manual review may take up to 24 hours, and identity verification is generally completed within a few minutes to an hour. Deposits made with us are usually credited within about 10 minutes, and once approved, bank transfers may take up to five business days to reach your account. We require that any deposit be wagered at least once before a withdrawal is requested; otherwise, a processing charge will be deducted from your withdrawal amount.

Bonuses and Promotions

We offer a range of promotions to reward our players, including our welcome package of up to €5,000 plus 1,000 free spins across your first four deposits, available to accounts registered on or after 25 November 2025. This vivaspin bonus requires a minimum deposit of €20 per instalment, and all four deposits must be completed within 7 days of registration. Your first deposit is matched 100% up to €2,000, while your second, third and fourth deposits each receive a 50% match up to €1,000. Free spins scale with your first deposit amount and activate automatically on Sew by Shady Lady at €0.10 per spin, with winnings credited as bonus funds.

Standard wagering requirements for our welcome offer are 40x, applicable to slots only, with a maximum bet of €5 per spin. Deposit funds are used before bonus funds, and any unused bonus funds or free spins expire 3 days after being credited. The maximum conversion to withdrawable cash is 3x the bonus amount, and only one welcome bonus claim is permitted per player, account, household, IP address, device or payment method.

We also run a variety of ongoing promotions, including our €2,000 Daily Cashback, Boost Your Sunday deposit bonus, Happy Hours Double Chance free spins, our Night Lovers Free Spins Promo, the €50,000 Weekly Raffle, the €30,000 Viva Challenges, the €50,000 Big Win Hunt, the €20,000 Live Casino Jackpot and network tournaments such as our Spring Season of Legends. Unless stated otherwise, our standing bonus rules apply: 40x wagering, a maximum bet of €5 per round, feature buys disallowed with bonus funds, automatic forfeiture of any bonus balance below €0.10, a maximum conversion of 1x the bonus amount outside the welcome package, winnings from non-deposit bonuses capped at €10, a 7-day expiry on unused bonuses, and one bonus permitted per deposit. Wagering contribution weights are 100% for slots, 20% for all other eligible games, 5% for roulette and live roulette, and 0% for dice and crash games. We reserve the right to withhold or reverse bonus winnings where we detect abuse, bonus abuse patterns, or violation of these Terms.

Our Games and Software

We provide access to more than 5,000 games from over 75 studios, including Pragmatic Play, Hacksaw Gaming, Thunderkick, Evoplay, Endorphina, Novomatic, Yggdrasil, Betsoft, Red Rake Gaming and many others, alongside live dealer content from providers such as Vivo Gaming, Betgames, Winfinity and Skywind Group. Our platform is available via desktop and mobile browser; we do not currently offer a dedicated VivaSpin casino app, though our site is fully optimised for mobile play. We do not guarantee uninterrupted access to any specific game or provider and may adjust our game library at our discretion.

Responsible Gaming

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, self-exclusion options and links to independent support organisations. We encourage you to gamble only with funds you can afford to lose and to treat our games as entertainment rather than as a source of income. If you feel your gambling is becoming a concern, we ask that you contact our support team so we can discuss the options available to you.

Limitation of Liability

We provide our services on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, regarding the availability, accuracy or performance of our platform. We are not liable for any indirect, incidental or consequential losses arising from your use of our services, including losses resulting from technical failures, internet connectivity issues, or third-party payment processing delays.

Account Suspension and Termination

We reserve the right to suspend or close your account, and to withhold or reverse transactions, where we suspect fraud, breach of these Terms, multiple accounts, use of prohibited software, or any activity that we reasonably believe is harmful to our operations or to other players. You may close your account at any time by contacting our support team.

Governing Law and Licensing

Our services are provided under licences issued by Anjouan (ALSI-142311005-FI2) and the Curaçao Gaming Board (OGL/2024/1788/1030). These Terms are governed by the laws applicable to our licensing jurisdictions, and any disputes will be resolved in accordance with those laws. We may amend these Terms periodically to reflect regulatory changes or business needs, and updated versions will be published on our website.

Contact Us

If you have questions about these Terms, your account, or any aspect of the Viva Spin online casino experience, our support team is available 24/7 via live chat, or you can reach us by email at support@vivaspin.com. Affiliate partners can contact us at affiliates@vivaspin.com. We are here to assist you with any queries regarding registration, deposits, withdrawals, or our current promotions.